Privacy Policy

Who we are

NorthlinePillar ("we", "us") operates globally from northlinepillar.com, providing legal growth, client-intake, and legal operations services to law firms. This policy explains what personal information we collect through this website, how we use it, and the choices you have.

Information we collect

Information you provide

• Lead form: when you request a strategy call, we collect your name, work email, company name, and optionally your phone number and requested service.
• Booking: if you book a consultation, we collect the appointment details you select (date, time, and time zone).
• Contact: any information you include when you email us at team@northlinepillar.com.

Information collected automatically

• Essential site operation: our hosting provider (Cloudflare) processes standard technical data such as IP addresses and request logs to deliver the site securely and reliably.
• Owner session cookie: a single strictly-necessary cookie (np_admin) is used solely to keep the site owner signed in to the admin area. We do not set advertising or cross-site tracking cookies.

We do not use third-party analytics, advertising pixels, or behavioral trackers on this site.

How we use information

• Respond to your inquiry and schedule consultations you request.
• Send booking confirmations and related service communications by email.
• Operate, secure, and improve the website and our services.
• Comply with legal obligations.

We do not sell your personal information, and we do not share it for third-party marketing.

How information is stored and shared

• Storage: form submissions are stored in our Cloudflare-hosted database.
• Email delivery: confirmation and notification emails are sent through our mail provider (Zoho) to you and to our team inbox.
• Scheduling: when you book a consultation, the appointment is held by our scheduler (Calendly), which sends your confirmation and manages rescheduling.
• Service providers: Cloudflare (hosting), Calendly (scheduling), and Zoho (email) process information solely to provide these functions and under their own security practices.

Data retention

We keep inquiry and booking records for as long as needed to serve you and operate our business, then delete or anonymize them. You may request earlier deletion at any time (see "Your rights" below).

Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, email team@northlinepillar.com from the address associated with your inquiry. We respond to all requests within a reasonable time.

Security

We use encryption in transit (HTTPS), encrypted credential storage, and access controls limited to the site owner. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.

Children

This site is intended for law-firm professionals and is not directed to children. We do not knowingly collect information from anyone under 16.

Changes to this policy

We may update this policy as our practices change. The current version will always be posted at this page with a revised "Last updated" date.

Contact us

Questions about this policy or your information: team@northlinepillar.com.